Community Care - Mann-Grandstaff VA Medical Center
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Mann-Grandstaff VA Medical Center


Community Care


VA is establishing a national emergency care contact center to simplify the emergency care notification process.
Providers, Veterans, and representatives should report instances of a Veteran presenting to a community emergency room to the VA Community Care Centralized Notification Center within 72 hours of the start of emergent care using one of the following options: 

  • Phone:  1-(844) 72HRVHA or (844) 724-7842

Download these fact sheets for more details:

- Fact Sheet for Veterans

- Fact Sheet for Providers

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

VA Community Care for Veterans under the MISSION Act provides local care in the community for the Mann-Grandstaff VA Medical Center and its community clinics.

MISSION Act Brochure for Veterans


*IMPORTANT UPDATE – Veterans are encouraged to share this important information with fellow Veterans:

Mann-Grandstaff VAMC’s Office of Community Care (OCC) will only be able to authorize community care for specialists if you have a VA provided primary care provider. All specialty care should be coordinated through your VA provided primary care provider.  If a Veteran does not have a VA provided primary care provider, please contact OCC to obtain a referral.  The VA Choice Program was replaced by the VA MISSION Act on June 6, 2019.   

Veterans seeking care from a VA-authorized local provider in the community (non-VA provider), must obtain approval to do so from our OCC.  This change means Veterans waiting to see a specialist requires an approved Secondary Authorization Request (SAR) from their VA provided Primary Care Provider *AND* MGVAMC’s OCC.  

NOTE:  Veterans must respond and call (509) 484-7969 or answer/return a call or letter from MGVAMC’s OCC program within 14 days or they will lose their authorization for Community Care. 

You can contact the Office of Community Care by telephone or secure message via my HealtheVet at

Please help us to help you:
(1) Set up your voice mail.
(2) Answer or return phone calls.
(3) Program your phone to recognize calls from OCC (509) 484-7969.
(4) Read your VA mail.
(5) Keep your voice mailbox clear so messages can be left.  

Click here to download an overview of the VA MISSION Act (in PDF format).

Click here to visit the VA MISSION Act website.

Contact Info


  • Offsite from Main VA Medical Center
    Business conducted by telephone only

Contact Number(s)

  • 509-484-7969

Hours of Operation

  • M-F 8:00am-4:00pm