Mann-Grandstaff VA Medical Center
EMERGENCY CARE 72-HOUR NOTIFICATION PROCESS:
VA is establishing a national emergency care contact center to simplify the emergency care notification process. Providers, Veterans, and representatives should report instances of a Veteran presenting to a community emergency room to the VA Community Care Centralized Notification Center within 72 hours of the start of emergent care using one of the following options:
- Phone: 1-(844) 72HRVHA or (844) 724-7842
Download these fact sheets for more details:
- Fact Sheet for Veterans
- Fact Sheet for Providers
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VA Community Care for Veterans under the MISSION Act provides local care in the community for the Mann-Grandstaff VA Medical Center and its community clinics.
MISSION Act Brochure for Veterans
URGENT CARE BENEFIT under the MISSION Act
*IMPORTANT UPDATE – Veterans are encouraged to share this important information with fellow Veterans:
Mann-Grandstaff VAMC’s Office of Community Care (OCC) will only be able to authorize community care for specialists if you have a VA provided primary care provider. All specialty care should be coordinated through your VA provided primary care provider. If a Veteran does not have a VA provided primary care provider, please contact OCC to obtain a referral. The VA Choice Program was replaced by the VA MISSION Act on June 6, 2019.
Veterans seeking care from a VA-authorized local provider in the community (non-VA provider), must obtain approval to do so from our OCC. This change means Veterans waiting to see a specialist requires an approved Secondary Authorization Request (SAR) from their VA provided Primary Care Provider *AND* MGVAMC’s OCC.
NOTE: Veterans must respond and call (509) 484-7969 or answer/return a call or letter from MGVAMC’s OCC program within 14 days or they will lose their authorization for Community Care.
You can contact the Office of Community Care by telephone or secure message via my HealtheVet at https://www.myhealth.va.gov/.
Please help us to help you:
(1) Set up your voice mail.
(2) Answer or return phone calls.
(3) Program your phone to recognize calls from OCC (509) 484-7969.
(4) Read your VA mail.
(5) Keep your voice mailbox clear so messages can be left.
Offsite from Main VA Medical Center
Business conducted by telephone only
Hours of Operation
- M-F 8:00am-4:00pm