Electronic Health Record Modernization - Mann-Grandstaff VA Medical Center
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Mann-Grandstaff VA Medical Center


Electronic Health Record Modernization

Electronic Health Record Modernization (EHRM) at Mann-Grandstaff VA Medical Center in Spokane, WA.

EHRM logo

Below are some helpful resources for VA’s new patient portal, My VA Health. If you have any questions about My VA Health or need assistance,  please call the My VA Health Support Line at 888-444-6982. Customer service representatives are standing by and ready to assist you. For more detailed instructions on how to use My VA Health, including pictures, please check out the My VA Health User Guide. Frequently Asked Questions and Resources can be found here.

To access My VA Health directly, visit: https://patientportal.myhealth.va.gov.

Electronic Health Record Modernization

Providing quality health care for Veterans is one of the Department of Veterans Affairs (VA’s) highest priorities. To support this mission, Mann-Grandstaff VAMC and its community-based outpatient clinics in Coeur d’Alene, Idaho; Sandpoint, Idaho; Libby, Montana; and Wenatchee, Washington will be the first VA medical facilities to go live with VA’s new electronic health record (EHR) in October. VA established the Office of Electronic Health Record Modernization (OEHRM) to oversee the implementation of the same best-in-industry EHR that is being deployed by the Department of Defense (DoD). This is a Veteran-centric approach that will better support service members as they transition from military service to Veteran status.

When fully operational, the system will be the single source of Veteran health information for patients and providers. However, the EHR modernization effort is not just about implementing new technology. It is a catalyst for fundamental change in how VA delivers Veteran-focused, provider-friendly care.  

EHRM has three major components:

1. Implement a new EHR solution that is interoperable with DOD and community care providers, enabling the seamless sharing of records from active duty and beyond.

2. Provide Veterans and clinicians with a complete picture of patients’ medical history, driving connections between military service and health outcomes through data analytics.

3. Offer an improved and consistent patient scheduling experience at VA medical facilities and community care partners nationwide.

How Veterans Can Prepare

As part of this change, there are steps Veterans can take to help prepare for the new EHR below. Read below or view the EHRM Veteran Fact Sheet here.

  • Veterans receiving care at Mann-Grandstaff VAMC and its community-based outpatient clinics in Coeur d’Alene, Idaho; Sandpoint, Idaho; Libby, Montana; and Wenatchee, Washington, will be the first to use the new My VA Health portal, accessible through My HealtheVet and VA.gov.
  • To access My VA Health, you will sign in as you do today for My HealtheVet (at myhealth.va.gov) or VA.gov. You can use any of these three accounts: Premium DS Logon account, Premium My HealtheVet account or a verified ID.me account. If you have a Basic or Advanced My HealtheVet account, you should go to https://www.myhealth.va.gov/premium. At that link, you will find a step-by-step guide on how to upgrade your account to Premium.
  • Temporary addresses will no longer be used. Please make sure your contact information and addresses are up to date in your VA profile at VA.gov before My VA Health arrives. To make updates, log into VA.gov if you have a VA.gov account or call Mann-Grandstaff VAMC at 509-434-7000.
  • If you use third-party insurance, please bring your insurance card to your first appointment with your VA provider after October 2020.  This will help ensure we have the correct information on file for you.

More information can be found at the following links:


Contact Info


  • Main Hospital

Contact Number(s)

  • 509-434-7000

Hours of Operation

  • Mon-Fri, 8:00am - 4:30pm