Current Operating Status - Mann-Grandstaff VA Medical Center
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Mann-Grandstaff VA Medical Center


Current Operating Status

Situation Update

As of Friday, May 15, 2020 3:53 PM PDT

COVID-19 Update (May 15, 2020)

  • VA is working to keep our patients, visitors and staff safe.  Starting May 7th, all who enter VA health facilities are required to wear a cloth face mask or better
  • Veterans and their caregivers are permitted to wear homemade or cloth masks if they are clean and fully cover the lower part of the face (nose to chin). If they do not have a mask upon entry, one will be provided.  Veterans unable to wear a mask due to health reasons will be accommodated.
  • Screening is required upon entry to campus buildings and entrances may be restricted.  Please allow a bit of extra time for this process.  Veterans arriving to the medical center parking lot will be greeted by an attendant at a designated checkpoint where they’ll receive information and direction based on their need.  Drive through pharmacy services are also available for call-in orders ready for pick-up.  Please check our website for the most up to date operational information.
  • Click here to read Press Releases about local activity at Mann-Grandstaff VA Medical Center.

(Update March 17, 2020)

Visitor restrictions are in effect at Mann-Grandstaff VA facilities.

Help us limit the spread of COVID-19, the flu, and other illnesses to our Veterans and your loved ones.

Mann-Grandstaff Veterans Affairs Medical Center operations are adapting due to COVID-19 to maintain a healthy environment for our Veterans, family members, and staff. Patients and visitors with respiratory symptoms who think they may have been exposed to someone with COVID-19 should first call their health care clinician before going into a clinic, urgent care center or Emergency Department so that provisions can be made to minimize exposure of other patients. You may contact Mann-Grandstaff VA Medical Center at (509) 434-7000 to relay a message to your Primary or Specialty Care team, to make a change or to cancel an appointment.

The following safeguards are currently in place and are subject to change as conditions warrant:

  • Visitors/guests are not allowed.
  • Case by case evaluation is made for hospice patients. Visitors to the hospice unit need to call (509) 434-7017.
  • Entrances to our campus facilities will be limited; staff are screening people for symptoms of fever, cough, or shortness of breath before entry.
  • Outpatients should come to VA appointments alone, if possible and are discouraged from bringing children under 12. One companion who is not sick may come as an attendant.
  • Any sick patients must put on a mask immediately upon entering any MGVAMC facility (ask staff for assistance).
  • All walk-in and non-urgent group preventive medicine programs such as whole health, wellness and group appointments are curtailed until further notice.
  • To assist MGVAMC in conserving limited resources:
    • Elective surgeries/procedures are being cancelled and will be rescheduled at a later date.
    • Dental procedures that are not urgent or emergent are being cancelled and will be rescheduled at a later date.
    • Veterans to whom this applies are being contacted.

Persons at the health care system must follow all required precautions to prevent patients and staff from exposure including:

  • Participating in check point screening,
  • Maintaining distance from others to the extent possible,
  • Performing hand hygiene as recommended,
  • Following the directions of hospital staff, and
  • Keeping the visit as short as possible.

Please check back for updates as changes to visitation restrictions may occur or sign up to receive updates on the MGVAMC web page under “EMAIL UPDATES” or follow us on Facebook.

Veterans and staff are encouraged to take every day preventative actions to avoid being exposed to the virus:  

  • Wash your hands often with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Stay home if you are sick or becoming sick.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • If you have symptoms or have been exposed to someone with symptoms, call the VA before going to the facility.

Who to call?

Veterans, please use MyHealtheVet or call Mann-Grandstaff VA Medical Center at (509) 434-7000.

How it is spread

The virus is most likely spread like other respiratory viruses, so the care that you would normally take to avoid catching the flu is a good start for preventing the spread of COVID-19. The best way for all of us to prevent the spread of the new virus is to practice good hand hygiene by washing your hands frequently, covering your cough or sneeze in your elbow and not your hands, and staying home when ill.

If you feel sick

If you have symptoms such as cough, runny nose, and fever, and your symptoms are mild, we recommend that you stay at home. Remember that it is cold and flu season, so there are many possible causes of these symptoms. If your symptoms are more concerning, please call your primary health care provider (e.g., oncologist, cardiologist, etc.) before coming into a clinic, urgent care center or emergency room. Your primary care provider is your best resource for screening.

Stay home when you are sick                                                      

  • Get your flu shot
  • Cover your cough or sneeze with a tissue, throw the tissue in the trash and do hand hygiene.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water or alcohol-based hand sanitizer.
  • Clean and disinfect frequently touched objects and surfaces.
  • Avoid unnecessary contact with people who have symptoms of respiratory illness.


The President's Coronavirus Guidelines for America (03-16-2020): 15 Days to Slow the Spread

CDC Tri-fold: Help Fight COVID-19

CDC: Coronavirus disease 2019 (COVID-19) 

CDC: Travel health notices

World Health Organization: Coronavirus disease (COVID-19) outbreak


In preparation for the upcoming deployment of VA's new Electronic Health Record (EHR), we are reaching out to ask that you and other Veterans within your circle of influence please enroll in VA health care and to ensure Mann-Grandstaff VA Medical Center has your current/preferred physical and/or email address. Please click here to subscribe to our email updates.


The new boiler plant construction at Mann-Grandstaff VAMC in Spokane began in April 2019. The most recent phase of the boiler plant construction began in October 2019. During construction, some parking areas and portions of Independence Drive remain closed. Veterans are encouraged to utilize our volunteer shuttle drivers throughout the parking lot areas if you are impacted by this closure. Parking areas that will be closed include “F”, “K”, “L” and portions of the gravel overflow parking on the back lot. The affected areas are highlighted in this map for your reference. We apologize for any inconvenience this may cause.

Other than this road closure, all Spokane VA Medical Center facilities are operating on their normal schedules.

Facility Status

Parent Facility
Mann-Grandstaff VAMC Normal Hours
Outpatient Clinics
Coeur d' Alene Idaho Normal Hours
Libby Normal Hours
Sandpoint Normal Hours
Wenatchee Washington Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-888-838-6446
  • Change Your Appointment: 509-434-7050
  • Media Inquiries: 509-434-7378
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 509-434-7000
  • Pharmacy Refill: 509-434-7011
  • Staff Locator: 509-434-7000
  • Telephone Care: 1-888-838-6446
  • Veterans Crisis Line: 1-800-273-TALK (8255)

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